How do I say the tracking hasn't updated in days?

You can say: "Il tracciamento è fermo da giorni e non capisco perché."

How do I ask to speak to a real person on the phone?

You can say: "Vorrei parlare con un operatore, non con la voce registrata."

It means the package has gone missing and can't be found, as in "Mi hanno detto che il pacco risulta smarrito in transito."

You've been waiting for a package for two weeks, the tracking has been stuck for days, and you call customer service.

Il pacco non è ancora arrivato, sono passate due settimane.

The package still hasn't arrived, it's been two weeks.

10 words10 sentences

pacco/ˈpakko/
packagenoun
An object closed in a box or in paper and sent to someone.
spedizione/speditˈtsjone/
shipmentnoun
The sending of goods or packages from one place to another.
corriere/korˈrjɛre/
couriernoun
Someone who brings packages and letters home for a company.
tracciamento/trattʃaˈmento/
trackingnoun
Following something's route step by step and recording it.
consegna/konˈseɲɲa/
deliverynoun
The moment when something is brought and handed to the person meant to receive it.
smarrito/zmarˈrito/
lostadjective
That has gone missing and can no longer be found.
reclamo/reˈklamo/
complaintnoun
A protest you make to whoever sold you something when it doesn't go as it should.
magazzino/maɡadˈdzino/
warehousenoun
A large space where goods are kept before being sold or shipped.
operatore/operaˈtore/
operatornoun
A person who answers a company's calls and tries to help you.
rimborso/rimˈborso/
refundnoun
The money given back to you after you've paid for something.

Spell it1 of 3

Il pacco non è ancora arrivato, sono passate due settimane.
The package still hasn't arrived, it's been two weeks.
Può controllare a che punto è la spedizione, per favore?
Could you check the status of the shipment, please?
Il corriere non ha mai suonato al campanello di casa mia.
The courier never rang my doorbell.
Il tracciamento è fermo da giorni e non capisco perché.
The tracking has been stuck for days and I don't understand why.
Quando è prevista la consegna del pacco a casa mia?
When is the package supposed to be delivered to my house?
Mi hanno detto che il pacco risulta smarrito in transito.
They told me the package is showing as lost in transit.
Vorrei fare un reclamo formale per il ritardo della consegna.
I'd like to file a formal complaint about the delivery delay.
Mi dice se il pacco è ancora fermo nel magazzino?
Can you tell me if the package is still stuck in the warehouse?
Vorrei parlare con un operatore, non con la voce registrata.
I'd like to speak to an operator, not the recorded voice.
Se il pacco non arriva, vorrei chiedere il rimborso completo.
If the package doesn't arrive, I'd like to request a full refund.

pacco/ˈpakko/
The double c has to be held for a moment: shorten it and it sounds like a different word.
corriere/korˈrjɛre/
Stress on the second syllable, with the double r held long and an open e: /korˈrjɛre/.
tracciamento/trattʃaˈmento/
The cci cluster is one long sound, and the stress falls on -men-.
consegna/konˈseɲɲa/
Gn is a single long sound, like the ny in "canyon"; the stress is on -se-.
smarrito/zmarˈrito/
The initial s is voiced, and the double r has to be held long.
magazzino/maɡadˈdzino/
The double z here is voiced, like "dz", and the stress falls on -zi-.

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How do I say the tracking hasn't updated in days?: You can say: "Il tracciamento è fermo da giorni e non capisco perché."
How do I ask to speak to a real person on the phone?: You can say: "Vorrei parlare con un operatore, non con la voce registrata."
What does smarrito mean when talking about a package?: It means the package has gone missing and can't be found, as in "Mi hanno detto che il pacco risulta smarrito in transito."

10 wordsabout 6 min