Orablo

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SituationWeeks of 6 Sept to 25 Oct

Customer support

Collections
3
Free
1of 3
Words
30
Done

In order

  1. Cancelling a subscription

    You've been paying for a service you no longer use for two years, and you call the free number to close it before another year kicks in.

    Locked

  2. A package that never arrived

    You've been waiting for a package for two weeks, the tracking has been stuck for days, and you call customer service.

    Free

  3. Superare il menù telefonico

    Chiami il servizio clienti del tuo gestore e una voce registrata ti elenca sei opzioni prima di lasciarti parlare con qualcuno.

    Locked

All 10 words

A package that never arrived

  1. paccopackage/ˈpakko/An object closed in a box or in paper and sent to someone.
  2. spedizioneshipment/speditˈtsjone/The sending of goods or packages from one place to another.
  3. corrierecourier/korˈrjɛre/Someone who brings packages and letters home for a company.
  4. tracciamentotracking/trattʃaˈmento/Following something's route step by step and recording it.
  5. consegnadelivery/konˈseɲɲa/The moment when something is brought and handed to the person meant to receive it.
  6. smarritolost/zmarˈrito/That has gone missing and can no longer be found.
  7. reclamocomplaint/reˈklamo/A protest you make to whoever sold you something when it doesn't go as it should.
  8. magazzinowarehouse/maɡadˈdzino/A large space where goods are kept before being sold or shipped.
  9. operatoreoperator/operaˈtore/A person who answers a company's calls and tries to help you.
  10. rimborsorefund/rimˈborso/The money given back to you after you've paid for something.

Questions

How do you ask about a delayed package in Italian?
Say "Il pacco non è ancora arrivato, sono passate due settimane" to explain that a package hasn't arrived after two weeks.
What's the Italian word for tracking?
Tracciamento, as in "Il tracciamento è fermo da giorni e non capisco perché."
How do you ask to speak to a real person instead of a recording?
"Vorrei parlare con un operatore, non con la voce registrata."
How do you file a complaint in Italian?
"Vorrei fare un reclamo formale per il ritardo della consegna."
How do you ask for a refund in Italian?
"Se il pacco non arriva, vorrei chiedere il rimborso completo."