SituationWeeks of 6 Sept to 25 Oct
Customer support
- Collections
- 3
- Free
- 1of 3
- Words
- 30
- Done
- 0
In order
Cancelling a subscription
You got charged again for the month you no longer wanted, so you call customer service to cancel your subscription.
LockedA package that never arrived
You buy something online, the app says it was delivered, nobody at home receives anything, and you call the courier.
FreeSurviving the phone menu
You call customer service and a recording reads you five options before connecting you with someone.
Locked
All 10 words
A package that never arrived
- paquetepackage/paˈkete/A thing wrapped or put in a box to send to someone.
- rastreotracking/rasˈtɾeo/The act of following step by step where something or someone is going.
- guíatracking number/ˈɡia/Document that authorizes carrying certain goods from one place to another.
- repartidordelivery person/repaɾtiˈdoɾ/Person who brings orders to the door of whoever bought them.
- mensajeríacourier company/mensaxeˈɾia/Company that delivers letters and packages from one place to another.
- extravíoloss/ekstɾaˈbio/Loss of something that has disappeared and can't be found anywhere.
- reclamocomplaint/reˈklamo/Formal notice that something went wrong and you ask for it to be fixed.
- retrasodelay/reˈtɾaso/Extra time that passes when something happens later than expected.
- reembolsorefund/reemˈbolso/Money given back to you for something you had already paid for.
- quejacomplains/ˈkexa/Form of the verb quejarse: that person says something bothers them or is wrong.
Questions
- How do you say "package" in Spanish?
- Paquete. You'll hear it in lines like "Mi paquete dice entregado pero aquí nadie lo recibió" (my package says delivered but nobody here received it).
- How do you ask about a refund in Mexican Spanish?
- You can say "Si no aparece, quiero el reembolso completo de mi compra" (if it doesn't turn up, I want a full refund on my purchase).
- What is "tracking" in Spanish?
- Rastreo. The collection uses it in "El rastreo no se ha movido desde ayer" (the tracking hasn't moved since yesterday).
- How do you file a complaint in Spanish?
- With reclamo, as in "Ya levanté un reclamo y nadie me ha llamado" (I already filed a complaint and nobody has called me).
- How do you say "delivery driver" in Spanish?
- Repartidor, the person who brings the order to the door, as in "El repartidor nunca tocó la puerta de mi casa" (the delivery driver never knocked on my door).