SituationWeeks of 6 Sept to 25 Oct
Customer support
- Collections
- 3
- Free
- 1of 3
- Words
- 30
- Done
- 0
In order
Cancelling a subscription
You call customer service to stop your subscription, and the advisor tells you a two-month notice period applies.
LockedA parcel that never arrived
Your order has been marked delivered for a week, you haven't received anything, and you call customer service to find out what happened to the package.
FreeGetting through the phone menu
You call your phone provider and a recorded voice asks you to press a key before it puts you through to someone.
Locked
All 10 words
A parcel that never arrived
- colispackage/kɔli/A closed parcel sent by post or a courier.
- livraisondelivery/livʁɛzɔ̃/The act of bringing goods to the person who ordered them.
- suivitracking/sɥivi/A service that lets you know where a shipment is at each stage.
- retarddelay/ʁətaʁ/The fact of arriving or happening later than planned.
- perdulost/pɛʁdy/That can no longer be found.
- égarerto misplace/eɡaʁe/To put something somewhere and no longer know where it is.
- réclamationcomplaint/ʁeklamasjɔ̃/A request made to a company to report a problem and get it resolved.
- remboursementrefund/ʁɑ̃buʁsəmɑ̃/The act of giving someone back the money they paid.
- enquêteinvestigation/ɑ̃kɛt/A search carried out to find out what really happened.
- confirmerto confirm/kɔ̃fiʁme/To say that something is indeed true or exact.
Questions
- How do you say "package" in French?
- Colis, as in "Mon colis est marque livre depuis une semaine."
- How do you ask for a refund in French?
- "Est-ce que je peux demander un remboursement complet ?"
- How do you say "tracking" in French?
- Suivi, as in "Le suivi indique que le paquet a ete livre."
- How do you file a complaint over the phone in French?
- "Je voudrais faire une reclamation pour ce colis."