A parcel that never arrived in French

1. 1
   colis/kɔli/

   packagenoun

   A closed parcel sent by post or a courier.
2. 2
   livraison/livʁɛzɔ̃/

   deliverynoun

   The act of bringing goods to the person who ordered them.
3. 3
   suivi/sɥivi/

   trackingnoun

   A service that lets you know where a shipment is at each stage.
4. 4
   retard/ʁətaʁ/iAlso said ʁətɑʁ.

   delaynoun

   The fact of arriving or happening later than planned.
5. 5
   perdu/pɛʁdy/

   lostadjective

   That can no longer be found.
6. 6
   égarer/eɡaʁe/

   to misplaceverb

   To put something somewhere and no longer know where it is.
7. 7
   réclamation/ʁeklamasjɔ̃/

   complaintnoun

   A request made to a company to report a problem and get it resolved.
8. 8
   remboursement/ʁɑ̃buʁsəmɑ̃/

   refundnoun

   The act of giving someone back the money they paid.
9. 9
   enquête/ɑ̃kɛt/

   investigationnoun

   A search carried out to find out what really happened.
10. 10
    confirmer/kɔ̃fiʁme/

    to confirmverb

    To say that something is indeed true or exact.

The sentences

1. Mon colis est marqué livré depuis une semaine.

   My package is marked as delivered, and it's been a week.

2. La livraison était prévue pour la semaine dernière.

   The delivery was supposed to happen last week.

3. Le suivi indique que le paquet a été livré.

   The tracking says the package was delivered.

4. Est-ce que la livraison a beaucoup de retard ?

   Is the delivery running very late?

5. Vous pensez que le colis est vraiment perdu ?

   Do you think the package is really lost?

6. Le transporteur a pu égarer mon colis quelque part.

   The courier might have misplaced my package somewhere.

7. Je voudrais faire une réclamation pour ce colis.

   I'd like to file a complaint about this package.

8. Est-ce que je peux demander un remboursement complet ?

   Can I ask for a full refund?

9. Vous allez ouvrir une enquête chez le transporteur ?

   Are you going to open an investigation with the courier?

10. Pouvez-vous me confirmer la date de livraison prévue ?

    Can you confirm the expected delivery date?

Pronunciation

• colis/kɔli/

  The final s is silent: /kɔli/.

• livraison/livʁɛzɔ̃/

  The ending is nasal, /zɔ̃/: you don't hear the n.

• suivi/sɥivi/

  /sɥivi/: the u is said like in 'lu', never like 'ou'.

• retard/ʁətaʁ/

  The final d is silent, and the initial e often drops: /ʁtaʁ/.

• perdu/pɛʁdy/

  The e is open, /pɛʁ/, and the final u is said /y/, not like 'oo'.

• égarer/eɡaʁe/

  Both é's are closed, and the final -er is said /e/: /eɡaʁe/.

• remboursement/ʁɑ̃buʁsəmɑ̃/

  Two nasal vowels, /ʁɑ̃/ and /mɑ̃/, but ou is said /u/ in the middle.

• enquête/ɑ̃kɛt/

  En- is nasal and the final t is pronounced: /ɑ̃kɛt/.

Questions

How do you say "lost" in French when talking about a package?

You say perdu, as in "Vous pensez que le colis est vraiment perdu ?"

What's the French word for a refund?

Remboursement, as in "Est-ce que je peux demander un remboursement complet ?"

How do you ask someone to confirm a delivery date in French?

You say "Pouvez-vous me confirmer la date de livraison prévue ?", using the verb confirmer.