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SituationWeeks of 26 Jul to 25 Oct

Hotel check-in

Collections
7
Free
3of 7
Words
66
Done

In order

  1. Arriving after midnight

    Your flight was four hours late and the front desk is half asleep.

    Free

  2. The room is not what you booked

    You paid for a quiet double and got a broken heater over the car park.

    Free

  3. Checking out in a hurry

    Your taxi is downstairs and the bill still has something on it you do not recognise.

    Free

  4. Extending one more night

    Your plans changed, the hotel is nearly full, and the rate has quietly gone up.

    Locked

  5. Asking to leave your bags

    You checked out at eleven and your train is not until six.

    Locked

  6. A charge you do not recognise

    There is a line on the bill for something nobody in your room ordered.

    Locked

  7. The key card stopped working

    Green light, red light, nothing, and your luggage is on the wrong side of the door.

    Locked

All 24 words

Arriving after midnight

  1. reservation/ˌrezərˈveɪʃən/An arrangement to have a room or table kept for you.
  2. luggage/ˈlʌɡədʒ/The bags and cases you travel with.
  3. available/əˈveɪləbəl/Free to be used, taken, or obtained.
  4. deposit/dəˈpɑːzɪt/Money left as security, returned if nothing is damaged.
  5. confirm/kənˈfɜːrm/To state that something is definitely true or arranged.
  6. floor/flɔːr/A level of a building.

The room is not what you booked

  1. elevator/ˈeləˌveɪtər/A machine that carries you between floors of a building.
  2. towel/ˈtaʊəl/A cloth used for drying yourself.
  3. heater/ˈhiːtər/A device that warms a room.
  4. noisy/ˈnɔɪzi/Making a lot of unwanted sound.
  5. upgrade/əpˈɡreɪd/A move to something better than what you paid for.
  6. view/vjuː/What you can see from a window or a high place.
  7. quiet/ˈkwaɪət/With little or no noise.
  8. broken/ˈbroʊkən/Damaged and no longer working.
  9. complain/kəmˈpleɪn/To say that you are unhappy about something.
  10. refuse/rəˈfjuːz/To say firmly that you will not do something.

Checking out in a hurry

  1. receipt/rɪˈsiːt/A paper showing what you paid.
  2. invoice/ˈɪnvɔɪs/A bill listing what you owe.
  3. balance/ˈbæləns/The amount still left to pay.
  4. shuttle/ˈʃʌtəl/A bus that runs back and forth.
  5. charge/tʃɑːrdʒ/An amount added to your bill.
  6. checkout/ˈtʃeˌkaʊt/The time by which you must leave the room.
  7. hurry/ˈhɜːri/To move or act more quickly.
  8. early/ˈɜːrli/Before the usual time.

Questions

What do you say if the hotel wants you to pay something extra?
You can ask "Is there a charge for the extra hours?" or point out a problem with "There is a charge here I do not know."
How do you ask for a later checkout?
"Could I have a later checkout today?" is the line the collections use, with "My flight is not until this evening" to explain why.
What if the room has something broken?
"The heater in my room is broken" and "The lock on the door is broken" are both in the room problem collection.
How do you ask about your bags at checkout?
"Can I leave my luggage here until noon?" covers leaving bags after you have checked out.