Returning something without a receipt in Italian

1. 1
   scontrino/skonˈtrino/

   receiptnoun

   The little slip they give you after you pay, showing what you got.
2. 2
   restituire/restituˈire/

   to give backverb

   To give a thing back to whoever gave it to you.
3. 3
   reso/ˈreso/

   returnnoun

   Taking a purchase back to the seller for a refund or exchange.
4. 4

   rimborsorefund

5. 5

   buonovoucher

6. 6

   cambiareto exchange

7. 7

   accettareto accept

8. 8

   etichettatag

9. 9

   responsabilemanager

10. 10

    originaleoriginal

The sentences3 of 10

1. Non ho più lo scontrino, era un regalo.

   I don't have the receipt anymore, it was a gift.

2. Vorrei restituire questo maglione, ma non ho lo scontrino.

   I'd like to return this sweater, but I don't have the receipt.

3. Si può fare il reso anche senza scontrino?

   Is it possible to make a return even without a receipt?

Pronunciation

• scontrino/skonˈtrino/

  Here sc sounds hard, like in "scuba," not soft like in "machine."

Good to know

scontrino

In Italy the shop is required to give you the receipt, and it usually serves as proof of purchase for a return or exchange. Without it, the shop can refuse.

buono

When a refund isn't possible, many shops offer a voucher to spend there. You don't have to accept it, but it's often the easiest solution.

cambio merce

For a gift, many shops will exchange it for another size or item, often if the tag is still attached. The rules change from shop to shop.

Questions

How do I say I've lost the receipt in Italian?

You can say "Non ho più lo scontrino, era un regalo." It means you no longer have the receipt and the item was a gift.