SituationWeeks of 6 Sept to 18 Oct
At the bank
- Collections
- 3
- Free
- 1of 3
- Words
- 30
- Done
- 0
In order
Opening an account as a foreigner
Every document you brought is the wrong one, and the right one needs an address you do not have yet.
LockedA card the machine swallowed
The screen went blank, the card did not come out, and the branch shuts in ten minutes.
LockedA payment that never arrived
It left your account four days ago and the person waiting for it has seen nothing.
Free
All 10 words
A payment that never arrived
- transfer/ˈtrænsfər/Money moved from one account to another.
- payment/ˈpeɪmənt/Money sent to somebody.
- reference/ˈrefərəns/The code that identifies a payment.
- pending/ˈpendɪŋ/Started but not finished.
- receive/rəˈsiːv/To get something that was sent.
- trace/treɪs/To follow something to find where it went.
- delay/dɪˈleɪ/A wait longer than expected.
- abroad/əˈbrɔːd/In another country.
- charge/tʃɑːrdʒ/A fee taken for a service.
- account/əˈkaʊnt/The record a bank keeps of your money.
Questions
- What English words do I need to report a missing bank transfer?
- You need transfer, payment, reference, and pending to describe what happened, plus trace and delay to ask what is being done about it.
- How do I ask a bank to look into a payment in English?
- You can say "Could somebody trace it for me?" once you have given the reference and explained that the payment is pending.
- What is the difference between transfer and payment in this context?
- A transfer is money moved from one account to another, while a payment is money sent to somebody, so the same money can be both.
- How do I say a payment is taking longer than usual in English?
- You can say it is pending, or ask directly, "Is a delay of days normal here?"