How do I ask someone to reset my password in German?

You can say "Können Sie mein Passwort bitte zurücksetzen?" The verb zurücksetzen means to put something back to its starting state.

What do I say if the code doesn't arrive on my phone?

Say "Der Code kommt nicht auf meinem Handy an." A Code is a series of numbers or characters with a set meaning, for example for opening something.

Say "Können Sie mein Konto bitte sofort sperren?" The verb sperren means making sure something can no longer be used, such as a card.

You click "Forgot password" for the third time, but the email with the link just never arrives.

Ich habe mein Passwort schon wieder vergessen.

I've forgotten my password again.

10 words10 sentences

Passwort/ˈpasvɔʁt/
passwordnoun
A secret string of characters used to log in somewhere.
zurücksetzen/tsuˈʁʏkzɛtsən/
to resetverb
To put something back to its starting state.
Konto/ˈkɔnto/
accountnoun
Your personal area with an online service.
anmelden/ˈanmɛldən/
to log inverb
To enter an account with a name and password.
Link/liŋk/
linknoun
A spot you click that opens another page.
Nachricht/ˈnaːxʁɪçt/
messagenoun
A short note that you send to someone.
Code/koːt/
codenoun
Numbers or characters with a set meaning, for example for opening something.
eingeben/ˈaɪ̯nɡeːbən/
to enterverb
To type data into a computer.
sperren/ˈʃpɛʁən/
to blockverb
To make sure something can no longer be used, for example a card.
empfangen/ɛmˈpfaŋən/
to receiveverb
To get something that someone sent.

Spell it1 of 3

Ich habe mein Passwort schon wieder vergessen.
I've forgotten my password again.
Können Sie mein Passwort bitte zurücksetzen?
Could you please reset my password?
Ich komme nicht mehr in mein Konto.
I can't get into my account anymore.
Warum kann ich mich nicht mehr anmelden?
Why can't I log in anymore?
Der Link ist leider schon abgelaufen.
Unfortunately, the link has already expired.
Ich habe keine Nachricht von Ihnen bekommen.
I haven't received any message from you.
Der Code kommt nicht auf meinem Handy an.
The code isn't arriving on my phone.
Wie oft darf ich das Passwort falsch eingeben?
How many times can I enter the wrong password?
Können Sie mein Konto bitte sofort sperren?
Could you please block my account right away?
Warum kann ich keine Nachricht empfangen?
Why can't I receive any messages?

zurücksetzen/tsuˈʁʏkzɛtsən/
The stress is on "rück", not on "zu".
Nachricht/ˈnaːxʁɪçt/
The first ch sounds rough like in "Bach", the second soft like in "ich".
Code/koːt/
At the end you hear a t, and the e stays silent.
sperren/ˈʃpɛʁən/
The sp at the start sounds like shp.
empfangen/ɛmˈpfaŋən/
The p and the f are spoken together, as in "Apfel".

Support: With many services you reach support by email, contact form or chat, and there is not always a phone number. Have your customer number or your account's address ready.
Zwei-Faktor-Authentifizierung: Many banks and services send a code by SMS or app, which you enter in addition to your password. It usually stays valid only for a short time.
Spam-Ordner: Reset emails often end up in the spam folder. Look there before you try again.
Sie und du: Support staff usually address you with Sie. With young online services, du is common too.

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How do I ask someone to reset my password in German?: You can say "Können Sie mein Passwort bitte zurücksetzen?" The verb zurücksetzen means to put something back to its starting state.
What do I say if the code doesn't arrive on my phone?: Say "Der Code kommt nicht auf meinem Handy an." A Code is a series of numbers or characters with a set meaning, for example for opening something.
How do I ask support to block my account?: Say "Können Sie mein Konto bitte sofort sperren?" The verb sperren means making sure something can no longer be used, such as a card.

10 wordsabout 6 min