Returning something without a receipt in German

1. 1
   zurückgeben/tsuˈʁʏkɡeːbən/

   returnverb

   To give something back to the person you got it from.
2. 2
   Quittung/ˈkvɪtʊŋ/

   receiptnoun

   A small slip of paper as proof that you paid money.
3. 3
   umtauschen/ˈʊmtaʊ̯ʃən/

   to exchangeverb

   To bring back something bought and get something else instead.
4. 4

   erstattenrefund

5. 5

   Gutscheinvoucher

6. 6

   Kulanzgoodwill

7. 7

   Kontoauszugbank statement

8. 8

   Kreditkartecredit card

9. 9

   Etikettlabel

10. 10

    kaputtbroken

The sentences3 of 10

1. Kann ich den Wasserkocher auch ohne Beleg zurückgeben?

   Can I return the kettle even without a receipt?

2. Ich habe leider keine Quittung mehr dabei.

   Unfortunately, I don't have the receipt with me anymore.

3. Kann ich das Gerät vielleicht gegen ein neues umtauschen?

   Could I maybe exchange the device for a new one?

Pronunciation

• zurückgeben/tsuˈʁʏkɡeːbən/

  The stress is on "rück", not on "zu".

• Quittung/ˈkvɪtʊŋ/

  Qu sounds like kw, and the i after it is short.

Good to know

Kassenbon

You usually get a receipt when you buy something, and many stores ask for it when you return an item. Without it, it often depends on the store whether it will help you.

Umtausch

Whether a store exchanges goods is often a voluntary policy of that store. Many state a time limit, which differs from store to store.

Gutschein

Instead of money, stores often offer a voucher for returns. It usually only works in that store or chain.

Kulanz

A store can take something back as a goodwill gesture, even if it is not obliged to. Asking politely usually helps more than demanding.

Questions

How do I ask to return something without a receipt in German?

You can say "Kann ich den Wasserkocher auch ohne Beleg zurückgeben?" and add "Ich habe leider keine Quittung mehr dabei."