Returning something without the receipt in French

1. 1
   ticket/tikɛ/

   receiptnoun

   A small printed paper from the register showing what you paid.
2. 2
   caisse/kɛs/

   checkoutnoun

   The place in a shop where you pay.
3. 3
   rapporter/ʁapɔʁte/

   bring backverb

   To put something back where it came from.
4. 4

   rembourserrefund

5. 5

   échangerto exchange

6. 6

   preuveproof

7. 7

   achatpurchase

8. 8

   étiquettelabel

9. 9

   responsablemanager

10. 10

    défectueuxfaulty

The sentences3 of 10

1. Je n'ai plus le ticket, je l'ai jeté hier.

   I don't have the receipt anymore, I threw it away yesterday.

2. Est-ce que je dois retourner à la caisse ?

   Do I need to go back to the checkout?

3. Je voudrais rapporter cette bouilloire, elle ne chauffe pas.

   I'd like to return this kettle, it doesn't heat up.

Pronunciation

• ticket/tikɛ/

  The final t is silent.

Good to know

ticket de caisse

The receipt is usually required for a refund or an exchange. Keep it for a while after buying, because without it the shop may refuse.

avoir

When a shop takes an item back, it often offers an avoir rather than a refund in cash. It is a voucher you can use in that same shop.

service client

In many big stores, returns are handled at a dedicated counter, often called accueil or service client, rather than at the tills.

garantie légale

A faulty product is usually covered by a guarantee. Another proof of purchase, such as a bank statement, can sometimes help, but it varies from shop to shop.

Questions

How do you say you no longer have the receipt in French?

You can say « Je n'ai plus le ticket, je l'ai jeté hier. » A ticket is the small printed paper from the till that shows what you paid.