The room is not what you booked

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Word 1 of 3: reserva, reservation

/ʁeˈzɛɾvɐ/
reserva

reservationnoun

The act of holding a place, a table, or a room for someone in advance.

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It starts with the throaty r, like in rua, and the e of the stressed syllable is open, like in pé.

  1. 1Minha reserva era de uma suíte com vista para o mar.My reservation was for a suite with an ocean view.